Reservations Agent

To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets

At Best Plaza West Bay Hotel®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

• Create Confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
• Encourages Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.

· Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

• Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.
• Promote the Hotel’s products and services.
• Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.
• Develop and maintain a regular pattern of sales calls.
• Record and process reservations made by phone/fax/email.
• Accept wait list reservations.
• Process amendments to reservations such as extensions, early departures, etc.
• Manage “no show” reservations by investigation and recording of same.
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (eg to travel agents, business houses etc).
• Prepare reservation sales reports.
• Co-operate with the company to achieve compliance with FLS legislation.
• Not undertake any activity which compromises their personal FLS, or the FLS of others.
• Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.

SELF MANAGEMENT

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.
• Comply with Time and Attendance Policies set by the hotel.
• Actively participate in training and development programs and maximize opportunities for self-development
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
• Comply with the hotel Code of Conduct
• Familiarize self with the company values and model desired behaviors.
• Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Job Type: Full-time

Pay: QAR2,000.00 per month

Experience:

• current positions as Reservations Agent in hotel: 1 year (Required)

Location:

• Doha (Required)