Reservations Agent

CoCo Key Hotel and Water Resort is a family-friendly hotel with 392 spacious guest rooms and a one-of-a-kind 54,000 sq. ft. canopy-covered/outdoor water park located on Orlando's iconic International Drive. Along with exhilarating water slides and refreshing swimming pools, our International Drive hotel is home to a 6,500 sq. ft. arcade, two restaurants, an on-site convenience store, fitness center and more. As a proud Universal Partner Hotel, CoCo Key Hotel and Water Resort provides a scheduled shuttle service to Universal Orlando Resort™ and SeaWorld® Orlando, or hop on the I-Ride Trolley to cruise the shops and attractions along the International Drive corridor. Enjoy great value and premium amenities just minutes from the thrilling theme parks and Central Florida's best shopping.

We are seeking a service-oriented and highly organized Reservation Agent to join our Rooms Division team. In this role, you’ll play a key part in creating smooth and positive booking experiences for our guests while supporting overall hotel revenue goals. This position requires strong communication skills, attention to detail, and a commitment to exceptional customer service.

Key Responsibilities:

• Answer guest reservation inquiries by phone, email, and online platforms promptly and professionally
• Accurately enter and manage bookings in the hotel’s Property Management System (PMS)
• Coordinate with the Revenue and Sales teams on room availability, rates, and group blocks
• Liaise with Front Desk, Housekeeping, and Sales teams to ensure special requests and guest needs are communicated and fulfilled
• Track and manage daily arrivals, modifications, cancellations, and no-shows to reduce lost revenue
• Support occupancy and booking trend reports by updating data and assisting with basic analysis
• Offer upsell options and promote hotel amenities, packages, and local attractions to enhance guest stays
• Stay informed about hotel features, seasonal promotions, and area events to better assist guests

Qualifications:

• Experience in hospitality, reservations, front desk, or customer service preferred
• Familiarity with hotel reservation platforms is a plus
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Comfortable working independently and collaboratively in a dynamic environment
• Ability to work a flexible schedule including weekends and holidays as needed

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Tuition Reimbursement
• Holiday Pay
• Paid Vacation
• Employee Discounts