Reservations Agent (Arabic Speaker)

Key Job Responsibilities:

• Process bookings according to the guest’s different needs and financial budget.
• Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.
• Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.
• Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.
• Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel’s operating standards in a manner of turning each inquiry into a successful reservation.
• To ensure that reservations are updated to provide a faultless arrival and departure experience.
• Handle payments and provide with confirmation details to the guests and clients.
• Offer assistance to guests or clients who might need to change or cancel any existing bookings.
• Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.
• Work along with the reservation team to guarantee precise inventory control of the rooms.
• Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.
• To keep being updated about hotel policies, processes, and reservation and sales trends.
• Develop a constructive connection with your team members and our guests.

Qualification:

• Knowledgeable in working with Opera Cloud or any related system.
• Proficiency in MS Office (Excel, Word, and Outlook)
• Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.
• Excellent written and verbal communication skills.
• Fluent in English and Arabic speaker.
• Multi-tasking, time-management skills, and ability to prioritize tasks.
• Detail-oriented and possess a goal-setting mindset.
• Able to work well under pressure.
• Must have a valid QID with sponsorship transfer documents.

Job Type: Full-time