Reservations Agent | Hotel Experience

Job Description

• Respond promptly to telephone requests for reservations and process accordingly.
• Check room and rate availability and accept/reject booking accordingly based on availability.
• Complete all reservation tasks as assigned and in accordance with established standards and procedures.
• To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
• Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
• To ensure to complete all product knowledge training for the hotel.
• To update all document related with the materials for guest booking.
• To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.
• Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
• Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
• Know and be familiar with the rate applied and be aware of any new package issue.
• Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
• To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.
• Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.
• Accurate handling of cash float, whenever operating at the Front Desk
• Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
• Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
• Perform other duties, which are assigned by the Department head from time to time.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month