Reservations Intern - Reservation - Jumeirah Emirates Towers

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Emirates Towers

Located in the heart of Dubai's business district, Jumeirah Emirates Towers is one of the city's most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

About the job

An exciting opportunity has arisen for a Reservations Intern to join in Jumeirah Emirates Towers.

The main duties and responsibilities of this role include:

• Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
• Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
• Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
• Always maintain proper and professional email and telephone etiquette.
• Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.
• Communicate last minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Hold a High School Diploma.
• Demonstrate software competencies in Microsoft Office programs at a basic level.
• Maintaining effectiveness when experiencing changes in tasks or the work environment: able to adjust quickly to new work structures, process, requirements or cultures.
• Prior experience in a 5 star Hotel is desired.
• Exhibit strong problem solving skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance based incentives tailored to your role
• Competitive tax free salary paid in UAE Dirhams (AED)