Check-In Agent – Holiday Homes

Aurora is one of Dubai’s leading short-term rental management companies. We are looking for a reliable and well-presented Check-In Agent to handle guest arrivals and ensure a seamless start to every stay. The ideal candidate is punctual, service-oriented, and familiar with Dubai locations and buildings.

Responsibilities:

• Greet guests upon arrival and conduct smooth, professional check-ins
• Guide guests through apartment features, facilities, and rules
• Handle key handovers and verify guest IDs and booking details
• Communicate with operations, housekeeping, and maintenance teams to ensure readiness
• Coordinate check-outs when needed and report any issues
• Maintain excellent communication with the Guest Experience team
• Represent the company with professionalism and hospitality

Requirements:

• Minimum 1 year of experience in hospitality, concierge, or holiday homes in Dubai
• Excellent communication and interpersonal skills
• Fluent in English (Arabic or additional languages is a strong advantage)
• Familiarity with Downtown Dubai buildings and locations
• Well-groomed, punctual, and customer-service oriented
• Flexible to work evenings, weekends, and public holidays
• UAE driving license is a strong advantage

Benefits:

• Competitive salary + performance bonuses
• Fuel allowance / transportation support
• Company mobile phone provided
• Training and growth opportunities within the team

Job Type: Full-time

Application Question(s):

• Salary expectation:
• List your previous Dubai experience in the Holiday Homes (Dubai) industry. Which companies did you work for?

Experience:

• Holiday Homes (Dubai): 1 year (Preferred)

Language:

• English fluently (Preferred)
• Arabic (Preferred)

License/Certification:

• UAE driving license (Preferred)