Guest Service Agent

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

• Perform Check In/Check Out for VIP Club Lounge guests
• Monitor lounge access and ensure only eligible guests are admitted
• Welcome and assist club lounge guests in a professional and courteous manner
• Serve drinks, beverages, and light refreshments to guests
• Replenish food and beverage items and coordinate with kitchen/bar staff
• Support smooth lounge operations during peak hours
• Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.
• Respond promptly to guest requests and resolve concerns efficiently
• Perform any other tasks / duties as requested by management

• Excellent customer service and guest relations skills
• Strong verbal and written communication abilities
• Knowledge of food and beverage service, including serving drinks
• Front desk and receptionist operation skills
• Ability to multitask and manage guest requests efficiently
• Professional appearance and positive attitude
• Basic computer skills and familiarity with hotel systems
• Problem-solving and conflict resolution skills
• Attention to detail and organizational abilities
• Ability to work independently and as part of a team