Female Clinic Receptionist & Telemarketing

Job Description and Responsibilities:

(Preferred Arabic speaker) Female

*Warmly welcome patients and visitors, handle phone calls, and address inquiries promptly.

*Efficiently schedule appointments and ensure punctuality.

*Assist patients in completing necessary forms and documentation.

*Maintain a tidy and organized workspace.

*Provide clear and courteous communication, both written and verbal, to patients.

*Manage records and perform daily cash deposits as required.

*Ensure accurate and timely collection of payments through various methods and platforms (Visa, tabby, Postpay, Tamara, Stripe, Classpass).

*Conduct follow-up calls with current and past patients.

*Collaborate with the Doctor's Assistant and nurses to maintain accurate patient information.

*Generate daily stock transaction and cash sales reports, as well as a monthly report of new patient files.

*Skillfully manage scheduling for patients, therapists, and doctors.

*Coordinate with medical staff to optimize clinic operations.

*Adhere to patient flow policies and procedures.

*Provide prompt service recovery and strive to exceed patient expectations in issue resolution.

*Communicate service delays promptly to all parties involved, including patients.

*Inform and promote clinic promotions to patients.

*Proficient in Microsoft Office Suite, email communication, and Electronic Medical Records (EMR) systems.

*Proactively contact marketing ad leads to maximize conversion into confirmed appointments.

Job Types: Full-time, Part-time

Pay: From AED4,500.00 per month

Experience:

• receptionist: 2 years (Preferred)

Language:

• Arabic (Preferred)