Patient Coordinator - Arabic

Job Responsibilities:ProcedurePre visit Receive and collect all patient identification information and register all data on the system.

• (to minimize waiting time before getting the service).
• Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.
• Inform Doctor, Customer service supervisor & Nurses about the Appointments of VIP Patients.
• During Visit

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• Warm welcome the VIP patient with good smile and guide him to the right department.
• Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.
• Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time
• Make sure patient will pay his Bill before taking the next appointment
• Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)
• Book the next appointment according to Doctor’s request
• Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call
• Thank the patient for visiting the Hospital and wish all the best

After Visit Make sure patient was satisfied ,confirm the next appointment ,follow up for services done (laboratory results, medical reports etc).Showrooms and bookings for prestige floor Market for all rooms through screens and show only prestige rooms.

• Book the next Appointment with call center or Customer service agents mention in VIP don’t Call .
• Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event & errors plus promote patient safety .
• Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority

Job Type: Full-time