Reservations Manager

Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

What I will be doing

As Reservations Manager, I will work with the Sales and Events Teams to develop future and repeat business opportunities and perform the following tasks to the highest standards:

• Maximise occupancy levels by reviewing and revising revenue strategies
• Work with the Sales and Events Teams to maximise corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios to achieve department targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive marketplace and implement approaches to keep the hotel ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, guests and Team Members to fully understand their needs and serve them effectively
• Assist in recruiting, managing, training and developing the Team
• Participate in the organisation of hotel promotional activities

What are we looking for

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the following attitude, behaviours, skills and values:

• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate a high performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisation and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations

Preferred Capabilities

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role
• Relevant degree, in a business discipline, from an academic institution

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Jizan

Schedule

Full time

Brand

Embassy Suites by Hilton

Job

Call Center and Reservations