Reservations Manager

Job Description

• Manage and organize all reservation channels (phone, online, and on-site).

• Supervise the reservations team and provide ongoing training to enhance performance and service quality.

• Monitor resort occupancy and analyze reservation data to achieve revenue targets.

• Develop and implement marketing strategies and special offers to increase bookings and sales.

• Ensure accuracy of reservation information, room rates, and applicable policies.

• Handle guest complaints and resolve reservation-related issues efficiently and professionally.

• Prepare daily and weekly reports on occupancy, revenue, and future bookings for management review.

• Coordinate with the Front Office and other departments to ensure a seamless guest experience.

• Oversee payment procedures and billing related to reservations, ensuring compliance with financial policies.

• Stay updated on the latest reservation systems and hotel management software.

Qualifications

Bachelor's degree in Hotel Management, Tourism, or a related field.

• Minimum 3-5 years of experience in reservations management in luxury hotels or resorts, preferably in a similar environment.

• Excellent knowledge of Property Management Systems (PMS) such as Opera or Fidelio.

• Strong leadership, organizational, and team management skills.

• Excellent communication skills in English and Arabic.

• Ability to work under pressure and resolve issues efficiently.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus