Reservations Manager

Reservations Manager

Job Number: HOT0CJQI

Work Locations: Conrad Riyadh Laysen Valley Building No 2328 Al Urubah Road 8224 Umm Al Hamam Al Gharbi Dist. Riyadh 12329

What will I be doing?

As Reservations Manager, you are responsible for achieving occupancy targets as identified in the annual budget and marketing plan for Reservations. You will work with the Sales and Events teams to develop future and repeat business opportunities and perform the following tasks:

• Maximise occupancy levels by reviewing and revising revenue strategies
• Work with Sales and Events teams to maximise corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios to achieve targets
• Contribute to the selling strategy of the hotel and manage the department's adherence to that strategy
• Understand the competitive marketplace and implement approaches to keep the hotel ahead locally
• Ensure team members are developed effectively and cultivate a culture of high quality standards in relationship building, customer service, selling techniques, billing and contract processing
• Build strong relationships with customers, guests and team members to fully understand their needs and serve them effectively
• Assist in recruiting, managing, training and developing the team
• Participate in the organisation of hotel promotional activities

What are we looking for?

A Reservations Manager serving Hilton brands is working on behalf of our guests and collaborating with other team members. To successfully fill this role you should have:

• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate a high performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to team members
• Excellent organisation and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role
• Relevant degree in a business discipline from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!