Reservations & OTA Coordinator

J7 Emporium is seeking a highly experienced and dynamic Reservations & OTA Coordinator

Responsible for managing online travel agency (OTA) platforms, reservations, inventory updates, guest communications, and occupancy reporting for J7 Emporium serviced apartments and hospitality facilities. The role will ensure accurate online listings, seamless reservation processing, and excellent guest experience while maximizing occupancy and revenue opportunities.

Key Responsibilities

· OTA Management

· Manage property listings on Booking.com, Airbnb, Agoda, Expedia, and other platforms.

· Ensure property descriptions, photos, amenities, and policies remain updated.

· Monitor OTA performance and booking trends.

· Reservations Management

· Process reservations received through OTAs and direct channels.

· Coordinate guest check-ins and check-outs with operations staff.

· Maintain reservation records and booking calendars.

· Inventory Management Support

· Update room/apartment availability as instructed by Operations Management.

· Block inventory for maintenance, VIP reservations, or operational requirements.

· Prevent overbooking and reservation conflicts.

· Guest Communication

· Respond to guest inquiries promptly.

· Coordinate arrival information and special requests.

· Handle online reviews and guest feedback professionally.

· Rate & Occupancy Monitoring

· Update rates as approved by management.

· Monitor occupancy levels and booking pace.

· Generate daily, weekly, and monthly occupancy reports.

· Coordination

· Coordinate with Front Office, Housekeeping, Maintenance, and Security teams.

· Ensure readiness of booked units before guest arrival.

· Reporting

· Prepare reservation, occupancy, and OTA performance reports.

· Highlight booking trends and operational issues to management.

Required Skills & Qualifications

· Bachelor's degree preferred.

· Hospitality, Tourism, Hotel Management, Business Administration, or equivalent.

· Minimum of 3 years of experience in Hotel Management, Guest Houses, Service Apartments, OTA Management, Booking.com, Partner Hub, Airbnb Hosting Platform, Microsoft Excel, Email communication, Guest relations & Report preparation

Why Join Us

· Food & Accommodation

· Market competitive salary

· Professional and growth-oriented work environment.

· Opportunity to work with a dynamic and collaborative team.

· One of the finest projects in the country.

Location: J7 Emporium, B-17 Multi Gardens Islamabad

Apply Now: Forward your CV to jobs@j7emporium.com with subject line “Reservations & OTA Coordinator”.

Job Type: Full-time

Pay: From Rs75,000.00 per month

Work Location: In person