Reservations / Revenue Manager

We are seeking an exceptional Reservations / Revenue Manager with proven expertise in luxury hospitality to optimize revenue performance, maximize profitability, and support world-class guest experiences. This role is ideal for a strategic, analytical professional who thrives in a fast-paced, data-driven environment and consistently delivers 5-star commercial results.

Key Leadership Responsibilities

• Lead and manage all Reservations and Revenue operations including Reservations, Distribution, Forecasting, and Pricing
• Develop and execute revenue management strategies to maximize ADR, occupancy, and RevPAR
• Monitor market trends, demand patterns, and competitor pricing to drive optimal rate positioning
• Oversee reservations processes to ensure accuracy, efficiency, and brand compliance
• Manage room inventory, rate structures, restrictions, and yield controls across all channels
• Drive OTA performance, channel mix optimization, and distribution cost control
• Collaborate closely with Sales, Marketing, Front Office, and Finance teams
• Prepare forecasts, budgets, and detailed revenue performance reports
• Analyze KPIs and implement corrective actions to improve results
• Ensure compliance with luxury brand standards, SOPs, and revenue management best practices

Required Qualifications

• Degree or Diploma in Hospitality Management, Business, Finance, or related discipline
• Minimum 5 years’ experience in Reservations and/or Revenue Management within a 5-star or luxury hotel
• Minimum 3 years’ experience in a Reservations Manager, Revenue Manager, or similar leadership role
• Advanced knowledge of Opera PMS, RMS platforms, and channel management systems
• Excellent command of English; additional languages highly desirable

Core Competencies & Skills

• Strong commercial acumen with a strategic and analytical mindset
• Exceptional numerical, forecasting, and data analysis skills
• Excellent communication, influencing, and stakeholder management abilities
• Proven ability to perform under pressure and make sound commercial decisions
• High attention to detail with a results-driven approach
• Professional grooming and impeccable presentation
• Flexibility to work extended hours during peak business periods

How to Apply:
Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time