Reservations Supervisor

Monitor daily reservations to ensure compliance and timely response to guest requests

Verify accuracy of guest details, rates, and payment methods in all bookings

Conduct spot-checks on reservations and oversee VIP arrivals

Organize and deliver on-the-job and weekly staff training sessions

Keep reservations staff updated on company and hotel developments, rates, and promotions

Maintain discipline, morale, and productivity within the department in line with hotel policies

Prepare reports, duty rosters, and other administrative tasks to support the department head

Promote a sales-focused culture by encouraging upselling and maintaining a strong sales attitude

Safeguard customer and staff information in line with company policies

Ensure high levels of guest service by handling requests accurately and efficiently

Participate in task force teams to support new hotel openings when required