Res.HVAC.Service - Technician

Job Title: Residential Service Technician

Job Summary: Proficient in trouble-shooting new and aged HVAC equipment. Performs maintenance and service repairs on heating, ventilating and air conditioning systems. Installs new replacement parts for existing units according to specifications and established safety guidelines. Has general knowledge of the field's commonly-used concepts, practices and procedures. Working with a high degree of honesty and integrity to promote a positive image. Excel in communication and follow through to properly complete task at hand and most importantly “Deliver Exceptional Customer Service”. Reports to Service Manager and is a safety sensitive position

Job Duties:

Deliver exceptional service to ensure customer satisfaction

Establish a great rapport with the customer

Properly trouble-shoot and diagnose problems with HVAC equipment

Perform service repair on HVAC equipment

Adept in identifying and converting service opportunities into sales of HVAC equipment and service agreements

Perform warranty service repair

Perform Precision Tune-Ups

Set goals (daily, weekly, monthly & yearly)

Complete required paperwork and assigned tasks effectively and efficiently

On-Call rotation (weekends)

Follow all standard operating procedures

Education and Experience:

Minimum of 5 years HVAC Service, Maintenance and Repair experience

EPA Certified

High School diploma or equivalent

Key Competencies:

Confident and self-motivated

Valid CA driver’s license with an acceptable driving record as required by the company’s insurance provide

Ability to adapt to change

Satisfactory driving record

Excellent work ethic and professionalism

Highly Dependable, punctual and efficient

General refrigerant, electrical and air-flow trouble-shooting experience

Professional appearance and demeanor
Strong communication skills

Excels at following all Standard Operating Procedures

Physical Requirements:

Able to work in extreme temperatures for extended periods of time

Able to adapt to all environments including but not limited to confined spaces, roof tops, etc.

Able to safely lift over 100 pounds

Able to work extended hours, and weekend hours on ocassion

Able to continually climb, balance, stoop, kneel, crouch, and/or crawl

Able to work in a safety sensitive position