Residences General Manager - The Ritz-Carlton Residences Diriyah

Position: Residences General Manager

Property: The Ritz-Carlton Residences, Diriyah
Units: 106 Luxury Residences

About the Role

An exceptional leadership opportunity awaits at The Ritz-Carlton Residences, Diriyah—the Kingdom’s first branded residential community delivered by one of the world’s most iconic luxury brands. This landmark development sets a new benchmark for refined living, combining exquisitely designed residences with world-class amenities and the legendary service excellence synonymous with Ritz-Carlton.

As Residences General Manager, you will have full responsibility for the leadership, strategy, and overall performance of this exclusive residential community. You will shape a seamless, elevated living experience for residents while upholding brand standards, driving operational excellence, and fostering strong relationships with owners, stakeholders, and partners. This role is ideal for a seasoned luxury leader who thrives in a relationship-driven environment and is passionate about creating exceptional residential experiences.

Key Responsibilities

Leadership & Strategy

• Provide visionary leadership and strategic direction for the overall operation of the residences
• Foster a high-performance, service-driven culture aligned with The Ritz-Carlton brand values
• Act as the primary representative of the residences with owners, residents, developers, and key stakeholders

Resident Experience

• Ensure delivery of a personalized, luxury residential experience that exceeds owner and resident expectations
• Build trusted relationships with residents, proactively addressing needs, concerns, and opportunities for enhancement
• Champion service innovation and continuous improvement across all touchpoints

Operations & Asset Management

• Oversee all day-to-day residential operations including facilities, housekeeping, concierge, security, and lifestyle services
• Ensure the property is impeccably maintained and reflects the highest standards of luxury living
• Partner closely with engineering and facilities teams to manage preventive maintenance and capital planning

Financial & Commercial Oversight

• Develop and manage annual budgets, forecasts, and financial plans
• Ensure cost controls, revenue optimization, and long-term asset value protection
• Oversee service charge budgets and transparent financial communication with owners

Governance & Compliance

• Ensure compliance with brand standards, legal requirements, and local regulations
• Support the governance framework, including owner associations and board engagement where applicable
• Manage risk, safety, and security to protect residents, employees, and the asset

Candidate Profile

• Proven senior leadership experience as a General Manager or Director of Operations within luxury hotels, branded residences, or high-end mixed-use developments
• Strong background in luxury service delivery, operations, and stakeholder management
• Commercially astute with experience managing budgets, service charges, and financial performance
• Exceptional interpersonal and communication skills, with the ability to build credibility and trust at senior levels
• Experience in the Middle East and/or branded residential environments is highly desirable
• Arabic language capability would be an advantage

Why Join Us

This is a rare opportunity to lead a flagship residential development under one of the world’s most prestigious luxury brands, playing a pivotal role in shaping the future of branded living in the Kingdom. You will be empowered to leave a lasting legacy while delivering an unparalleled residential experience in one of Saudi Arabia’s most culturally significant destinations.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.