Resident Account Specialist

The Resident Account Specialist (RAS) will provide exceptional administrative support to assigned communities and engage with residents to improve customer satisfaction and optimize community performance. This position is based in our Orlando office; however, there may be a temporary remote work arrangement for candidates located in the Orlando area. The RAS will report directly to the Director of Training and Support and will be responsible for specific administrative tasks and transactions, including bookkeeping, collections, renewals, and more while ensuring excellent customer service across multiple communities.

Essential Duties & Responsibilities:

• Complete Pre-AME and AME checklists and discuss findings with Community/Regional Manager.
• Work with current and former residents on delinquency, collections, and payment plans.
• Initiate lease violations, late rent reminders, 3-day notices, and file evictions/writs.
• Generate renewal offers and manage the renewal process, including renewal of renters insurance policies.
• Monitor liability insurance compliance and manage communication with residents accordingly when forced placed.
• Support residents in online onboarding, service requests, payments, and renewals.
• Finalize Final Account Statements (FAS) and communicate with accounting/residents.
• Provide support for purchasing, invoice, and overall fiscal management.
• Oversee collections efforts with Pay Ready or an assigned service provider.
• Prepare regular communication and reporting to Community/Regional Managers.

Knowledge and Experience:

• Ability to understand, analyze and process financial and accounting information and tasks.
• Excellent communication skills, both verbal and written.
• Proven experience managing demanding and high-expectation customers and situations while maintaining professional, constructive verbal and written etiquette and a hospitality-mindset.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Proficient computer skills in Windows, Microsoft Word, Excel, and RealPage OneSite.
• Strong documentation and reporting skills.
• Bachelor’s Degree preferred.
• 3+ years of experience within multifamily property management.
• Bilingual proficiency in English and Spanish is a plus.
• Ability to work in a fast-paced position that requires strong organizational skills and independent task management.

What we can offer you:

• Great benefits - We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from two medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you - Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture - We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg?

Middleburg is a vertically integrated developer, builder, and operator of rental housing — with $5.3B+ in completed transactions and 32,000+ homes delivered since 2004. The integration is not structural for its own sake. Our research team uses AI, GIS, and proprietary data to identify underserved markets and supply/demand imbalances before they are visible to the market. That front-end work feeds directly into our land acquisition discipline: we evaluate hundreds of sites to select a few. In-house construction allows us to control basis and timeline in ways that third-party build models don’t. Our property management platform closes the loop — giving us operating data that feeds back into our next acquisition model. Every function makes the others sharper.

At Middleburg, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.

https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.