Resident Connection Concierge-Parkwood Place Independent Living, Elkin, NC, PRN

Department:

39303 HC Parkwood Independent Living - Independent Living

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

PRN position, 8hr shift. Need availability to help fill any shift (1st, 2nd, or 3rd) as needed. Must be comfortable working with seniors and making decisions.

Pay Range

$17.40 - $26.10

Parkwood Place Independent Living Facility provides convenience, 24/7 security, and amenities to a senior retired population in Elkin, NC. This facility is unique to other independent living facilities in that they are not owned by a chain but partnered with Hugh Chatham Memorial, and now Atrium Health. Come join the family and find your work home at Parkwood Place!

Learn more at: About Us - Parkwood Place

Essential Functions

• Work with clinicians and third parties to reach resolution of complex and escalated issues and resident needs.
• Assists with education and training needs of teammates.
• Exemplifies concierge level customer service.
• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
• Maintains expert working knowledge of database applications while ensuring resident privacy.
• Works as a team player, while consistently achieving departmental goals and metrics.
• Facilitate resident requests in a safe manner.
• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Physical Requirements

Work consistently requires long periods of sitting, computer, and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing, and touch. Must be able to speak and articulate clearly. Works in a fast-paced environment.

Education, Experience and Certifications

High School Diploma or GED required. Associates degree in healthcare related field

preferred. Medical, secretarial, and customer service experience required. 1 year in a

medical office or healthcare setting with experience in appointment scheduling and

managing patient phone calls required. Experience as CMA/RMA, MOA or in a call

center environment preferred. Demonstrates adherence to minimum position quality metric goals for 6 consecutive months prior to consideration. Completion of Patient Concierge training as nominated by manager required. One year in a Patient Connection Specialist position with meeting all quality and patient experience targets required.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the resident population served.

Protected Health Information

• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need-to-know basis for work purposes.
• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools, and Equipment

All related office equipment and supplies.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Masters in exemplifying the importance of resident care connections through attributes of exceptional customer service, effective communication, and efficient navigation of the enterprise resources. Required to fulfill resident requests, according to specific service line and/or department directives. Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one call resolution while ensuring resident satisfaction.