Resident Manager, Resorts

Role Overview

The Resort Resident Manager is the senior on-site executive responsible for the overall functioning of the resort. They ensure that guests receive high-quality service while maintaining operational standards, financial performance, and staff morale.

Key Responsibilities

• Guest Experience & Service
• Ensure guests receive excellent hospitality and resolve complaints promptly.
• Oversee front desk, housekeeping, food & beverage, and recreational services.
• Operations Management
• Supervise daily resort activities, including check-ins, dining, events, and maintenance.
• Implement policies and procedures to maintain safety, cleanliness, and efficiency.
• Staff Leadership
• Recruit, train, and manage resort staff.
• Motivate teams to deliver consistent service and meet performance goals.
• Financial Oversight
• Prepare budgets, monitor expenses, and optimize revenue streams.
• Liaise with vendors and suppliers to manage contracts and reduce costs.
• Facility & Property Management
• Ensure resort infrastructure, rooms, and amenities are well-maintained.
• Coordinate with maintenance teams for repairs and upgrades.
• Strategic Planning
• Develop marketing initiatives to attract guests.
• Plan seasonal activities, events, and promotions to enhance guest satisfaction.

Skills & Qualifications

• Degree in Hospitality Management, Business Administration, or Tourism.
• Proven experience in resort or hotel management.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of hospitality operations, budgeting, and staff management.
• Ability to work under pressure and handle guest relations diplomatically.

Work Environment

• Based on-site at the resort, often living on property.
• Requires flexibility with long hours, weekends, and holidays.
• Involves direct interaction with guests, staff, and external partners.

Job Type: Full-time

Pay: From Rs80,000.00 per month

Work Location: In person