Resident Service Engineer

• Customer Support & Satisfaction: Ensure high customer satisfaction through effective complaint handling, regular care visits, and proactive communication regarding system performance and service needs.
• Service Delivery: Perform scheduled preventive maintenance, on-demand corrective actions, 24/7 emergency support, and paid services within the assigned area, including repairs and part replacements.
• Training & Sales Support: Train customers on system operations and light maintenance, promote parts orders, recommend inventory levels, and assist with consumables and defective part returns.
• Reporting & Compliance: Report product quality issues, maintain accurate service documentation, adhere to safety policies, and responsibly manage company and customer property.

• Education & Experience: Bachelor’s degree in Mechatronics or Electronic Engineering, with 3–5 years of field service experience on electro-mechanical products or equivalent.
• Technical Skills: Ability to read blueprints, schematics, and wiring diagrams; proficiency in PC hardware/software and Windows applications; basic IT/networking knowledge is a plus.
• Communication & Interpersonal Skills: Strong customer service orientation, excellent interpersonal and communication skills, fluent in English (spoken and written); Arabic proficiency is a bonus.
• Other Requirements: Valid driver’s license and transportation; hospital or robotics experience is desirable but not essential.

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.