Resident Services Manager - Conyers

About Us

A Residential is a tech-enabled third-party property management platform formed via the merger of Alfred, RKW, and Quarterra Living. With more than 50,000 units under management across the United States, we are focused on modernizing the property management industry – enhancing urban living by delivering differentiated, community-focused service to a broad range of multifamily assets and owner types.

The Role

The Resident Services Manager plays a key role in supporting the Community Manager by managing all resident-facing services, focusing on resident satisfaction, addressing day-to-day resident needs, mentoring the onsite team, and overseeing the move-out process.

Responsibilities

Leadership & Onsite Management

• Serve as acting onsite supervisor in the Community Manager’s absence by delegating daily tasks and coordinating maintenance and make-ready activities with the Service Supervisor.
• Lead by example while mentoring, motivating, and developing the onsite team to deliver exceptional service and uphold the company’s brand experience.

Resident Experience & Retention

• Promote resident satisfaction and retention by addressing concerns, resolving service issues, and responding to requests in compliance with legal and procedural requirements.
• Manage resident communications by distributing relevant updates, responding to inquiries, and maintaining transparent, effective engagement.

Leasing & Renewal Management

• Conduct leasing presentations by highlighting community features, benefits, pricing, and amenities, leveraging in-depth knowledge of the local market.
• Oversee the application process, ensuring timely communication with applicants, proper documentation, and adherence to rental standards.
• Collect, review, and verify all applicant documentation (income, rental history, ID, employment, credit, and criminal checks) to ensure compliance with rental criteria.
• Ensure timely generation, delivery, and completion of all applicant and move-in documentation in accordance with company policy.
• Oversee the resident move-out process, including home inspections and assessing applicable charges.
• Manage the renewal process by following up on renewal letters, finalizing new rates, inspecting homes, addressing resident questions, and ensuring all documents and charges are accurate.
• Support lead management by nurturing incoming phone, email, and text prospects from RealPage.

Operations & Systems Management

• Ensure community systems (package delivery, security, Funnel, OneSite, access control) operate efficiently and are utilized in alignment with company policies.
• Maintain data integrity by accurately entering and updating resident and prospect information in the community management system.
• Prepare and track performance reports that measure key metrics such as renewals, resident satisfaction, occupancy, traffic, conversion ratios, and application statuses.
• Research and troubleshoot data or reporting issues, escalating to appropriate support teams when needed.

Vendor & Owner Relations

• Support management of the owner relationship by meeting with owners, providing tours, performance updates, and responding to inquiries.
• Partner with vendors by responding to questions and facilitating coordination.

Financial & Compliance Support

• Work closely with the Community Financial Specialist (CFS) to execute financial processes including delinquency management, final account statements, and eviction procedures.

Qualifications

• High School diploma or GED, or the equivalent level of work experience in an office environment.
• Bachelor’s degree in Business Administration or similar field preferred.
• Minimum of 3 years’ experience in multifamily property management.
• Background in sales, marketing, and customer service with the ability to support daily operations and drive community performance.
• Strong communication skills with the ability to prepare reports, maintain accurate records, and effectively resolve resident concerns.
• Proven leadership skills, including the ability to delegate tasks, coordinate team efforts, and foster a collaborative work environment.

Additional Requirements

• Valid driver's license with a clean driving record may be required based on the community you are applying for employment. This will be required for the use of company-owned vehicles i.e. utility and golf carts.

Accommodations

We are committed to providing an inclusive and accessible work environment. If you require an accommodation to complete the application process, participate in an interview, or perform the essential functions of this position, please contact our HR contact email asalas@aresidential.co.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associate. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Work Location: In person