Residential Associate (RA)

Brooklyn, United States

POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT)

Assist in the day-to-day operations of a shelter for residents.
Process new client intake information and bed assignment.
Maintain daily census records.
Distribute clothing and personal care items to clients as needed.
Distribute mail, appointment slips and other documentation to clients.
Write detailed incident reports regarding client activity and the condition of the entire shelter.
Document and maintain Shift Summaries and Logbooks.
Conduct searches of client lockers.
Conduct client pack-ups and property return.
Manage CARES, the DHS client database.
Participate in training and staff meetings.
Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards.
Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods.
Perform other related duties as assigned by the Supervisor.
Enforce Fire Safety Plan.
Assist residents with laundry services and manage linen exchange for shelter residents where needed.
Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted.
Ability to work cooperatively with peers and other staff in order to serve the needs of the client.
Escort clients to appointments outside of the facility as needed.
Grant and record client access to their medications.
Availability and flexibility to work overtime, weekends, and holidays.
Provide the Department of Homeless Services (DHS) with daily census figures.
Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities.

High School diploma/GED.

Knowledge of Microsoft Office Suite.
Bi-Lingual Spanish preferred.
Familiarity with the underserved population, including but not limited to, homelessness,

substance use, mental health, and LGBTQ populations.

Excellent communications skills and can work independently and with a team

environment. Ability to interact and function as part of a team; including cooperation,
adaptability, flexibility, courtesy, and acceptance of feedback to foster smooth and
efficient processing of workflow.

Excellent organizational, follow-up and follow through skills. Ability to meet deadlines

and excellent multi-tasking ability is essential

Self-motivated, energetics, self-starter with excellent client service skills
Demonstrate professionalism, excellent communication, organizational, time management,

and multi-tasking skills, and a strong attention to detail.

Interpersonal skills necessary in order to communicate in person, by email and telephone to

provide information with courtesy and tact while maintaining strict confidentiality.

Ability to interact with all levels of agency personnel and display a strong and positive

image of the agency

BHRAGS Alliance is the sister agency of BHRAGS Home Care, a not-for-profit 501© (3) organization established in 1980. BHRAGS Alliance is committed to empowering our residents to improve their health and welfare, secure housing, develop valuable life skills, access education, and assimilate into our communities. Under the direction of the Shift Supervisor and Program Director, the Residential Associate provides direct assistance to the clients in adherence to the rules and regulations of the shelter.

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