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Residential Case Manager Supervisor

Turn your calling into a career at Baptist Children's Homes of NC!

OUR MISSION: Sharing hope... changing lives.

OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.

FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina.

WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala.

Learn more about the ministries of Baptist Children's Homes of NC at bchfamily.org!

Job Title: Residential Case Manager Supervisor - Broyhill Home

Location: Clyde, NC

Method to apply: bchcareers.org

FLSA Status: Hourly, Non-exempt

SUMMARY

Baptist Children's Homes of NC, In. provides residential cottage homes where professionally-trained Cottage Parents care for children in a Christian, family environment. A Christian nonprofit organization, BCH is nationally-accredited and uses CARE, a trauma-informed model to help children find healing. The Core principles of this model are: Trauma Informed, Relationship Based, Family Focused, Ecologically Oriented, Developmentally Focused and Competence Centered. The Residential Case Manager Supervisor must demonstrate the Institutions purpose, philosophy, policies and procedures. The Residential Case Manager Supervisor works as a team member and oversees the day to day activities and needs of the children in care. These activities relate to supervising and maintaining individual and group relationships at the assigned areas. The Residential Case Manager Supervisor oversees and performs duties related to the function of the Human Services Ministry enabling teams, youth and families to function at the highest level of competency. Supervising staff and ensuring the agency’s policies, procedures and programs are delivered appropriately is an integral part of this position.

QUALIFICATIONS

Must be a minimum of 25 years of age
MSW or equivalent human services masters degree and two years of full time paid work experience in supervision of family services, or bachelors in human services and four years of experience
Must possess personal qualities and competence to make a positive contribution to the agency's programs
The appropriate knowledge and skills necessary to fulfill his/her responsibilities is required
Must be capable of adhering to the BCH Code of Conduct as well as the Code of Ethics of their discipline
Must meet the general qualifications for employment as outlined in the agency's personnel policies
Must be able to identify with and embrace the agency’s philosophy, purpose, and spiritual emphasis

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervision

Works under the direct supervision of the Regional Director or Director of Family Work or equivalent role.
Prepares for and participates in weekly scheduled supervisory conferences. Requests additional conferences as necessary; carries out plans of action made during supervisory conferences
Keeps supervisor abreast of significant occurrences in relation to services to children and families
Takes the responsibility for discussing differences in opinions and in sharing feelings with supervisor
Shows initiative and creativity by applying information and insights gained from the supervisory conferences

Participates with the Regional Director or Director of Family Work in the employment and retention of qualified staff
- When a case manager vacancy occurs, assumes or delegates caseload responsibilities until staff is hired
- Is responsible for staff orientation and job training as new staff is secured
- Reviews each assigned employee’s evaluation and recommends pay increases, advancements in position, and/or the need for termination of employment
- Participates in area recruiting opportunities and makes area needs known to the community
Supervises assigned case managers

Evaluates the work of supervisees at the end of the 90-day orientation and training period of employment, annually, and at the time of transfer or termination of the employee’s employment

Is responsible for maintaining a personnel file for each employee under his/her supervision

Gives consideration to and/or approval for personal leave, emergency leave, sick leave, vacation, requisitions, conference attendance, and keeps Director apprised as needed

Plans for and maintains an on-going training program for the case management staff for the purpose of developing and cultivating skills and for advancing practice methods

Schedules and presides over meetings of the case management staff

Maintains a caseload as needed to keep caseloads balanced among case management staff

Policies and Procedures

Functions within the guidelines of the agency and the Program of Intentionalized Services
Represents the Institution’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner
Participates in planning and implementing an area calendar and special events

Professionalism / Teamwork

Has knowledge of and supports the roles of cottage teams

Respects the right of the team to be involved with the child and his/her family
Participates as a team member in team meetings and other staff meetings as needed to review pertinent developments and share strategies
Shares with his/her team members information necessary for cottage and case decision making
Researches and conducts staff training on appropriate subjects as assigned
Provides leadership to supervisees and is a member of the area management team and carries out tasks assigned by the East Central Regional Director/Camp Director.
Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
Participates in the agency's Performance Quality Improvement (PQI) program as needed.

Clients

Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate services as needed
Supports the custodian in being responsible in the parental role during the child’s placement
Demonstrates a working knowledge of intervention skills in family systems approach
Is responsible for seeing that complete case records are properly maintained on each family receiving services
Has responsibility to ensure that case management staff provides maximum services to the clients in residential and emergency care services

Participates in all admission and discharge planning

Is knowledgeable of the status of pending application for services

Makes case assignments

Participates in team meetings to ensure focus of plan of service is reviewed and team strategies are developed

Gives general direction to, and acts as a consultant in, the formulation and implementation of plans of service

Maintains a system to enable quick communication and retrieval of information about essential matters of a case in the absence of a staff member

Record Keeping

Keeps all case files and documentation of activities current. This includes but is not limited to: Plans of Service, Plan of Service Reviews, Progress Notes, Outcome Measures, Discharge/Transfer Summaries
Assists the Regional Director with the computation of statistics related to inquiries, applications for service, children in care, vacancies, and the preparation PQI reports

Knowledge and Training

Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of family systems, residential child care, and programs for children and families and guide staff in their use
Has achieved the level of professional expertise to serve as a mentor to others
Has a body of knowledge and demonstrates skills necessary to carry out the responsibilities of the position
Develops a pool of external resources for supporting services on an as needed basis
Participates in and conducts Family Systems Trainings as requested
- Demonstrates the ability to serve as a model, teacher, coach and/or peer consultant to staff
- Handles all general correspondence related to area case management and clarifies and interprets the agency’s program to various agencies and the public
- Adheres to all licensing standards and COA standards for accreditation

EQUIPMENT

Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft, Kaleidacare, Paycor, Excel and Word software programs. Maintains adequate equipment and supplies for the assigned department to function.

LANGUAGE SKILLS

Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public.

CONTACT WITH OTHERS

Regular contact with children, families, supervisors, subordinates and staff from other departments, furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid friction and obtain cooperation. Contacts outside of the agency where improper handling of situations may adversely affect the agency’s image. Will be required to represent the agency to various individuals, groups, and publics in a positive and professional manner.

MENTAL / VISUAL / AUDITIORY DEMAND

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.

CONFIDENTIAL DATA

Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Enters and exits vehicles without assistance. Drives various vehicles. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.

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