Residential Dispatcher

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

The Residential Dispatcher is responsible for coordinating and scheduling service calls to ensure timely, efficient, and high-quality service for both customers and field technicians. This role requires strong communication, organization, and multitasking skills in a fast-paced environment.

Job Requirements

• Schedule and dispatch service calls efficiently to maximize technician productivity.
• Communicate with technicians, customers, and internal teams to coordinate daily operations.
• Maintain accurate and up-to-date work orders, customer information, and scheduling details.
• Monitor job progress and adjust schedules as needed throughout the day.
• Provide excellent customer service and ensure a positive customer experience.
• Support technicians with directions, job details, and scheduling updates.
• Maintain fair workload distribution among technicians.
• Assist with additional administrative tasks and projects as assigned.
• Participation in on-call rotation required; occasional weekend coverage (Saturday/Sunday) based on business needs.

Job Qualifications

• 1–3 years of dispatching, scheduling, or administrative experience preferred.
• In-person work.
• Strong customer service and communication skills.
• Ability to multitask in a high-volume, fast-paced environment.
• Basic computer skills (Microsoft Office, scheduling software, etc.)
• Ability to think quickly and make effective decisions under pressure.
• Strong organizational and problem-solving skills.

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Are you authorized to work in the U.S. without sponsorship?

Work Location: In person