Residential HVAC Sales Manager

Residential HVAC Sales Manager

The job in one paragraph

We are hiring a Residential HVAC Sales Manager to own our replacement sales engine — the Comfort Advisors, the lead funnel from tech-generated and marketed opportunities, the close, and the handoff to install. This is a builder's role for a closer's brain. You'll run the daily activity, ride along, coach in the truck, run the weekly sales meeting, recover unsold opportunities, and personally close when the calendar demands it. You'll be measured on revenue per lead, install conversion, and replacement revenue to budget — not on busywork. The owners are currently carrying too much of the sales weight; the right person takes that off their plate and earns the path to General Manager.

Why this role exists

We are on a 24-month plan to move from where we are today to a $16M run rate at 20% EBITDA. We have the trucks, the techs, the facility, the brand, and the lead flow. What we need is a sales leader who runs the conversion engine like it's the only number on the wall — because it is. This role steps in.

What you'll own

The sales team and the close. You lead the Comfort Advisors. You ride along, you coach, you hold people to the standard, you replace the ones who don't get there. You personally sit in the home when a deal needs you, and you close it.

The funnel — never blended. You manage three separate lead pools and never let them get co-mingled: marketed leads, tech-set service leads, and tech-set scheduled service leads. You know the install rate, revenue per lead ran, and cancellation rate on each one, and you defend the gaps between them.

The daily activity. Sales calls ran, quotes given, install days sold, revenue and margin versus plan — every day, posted, talked about. You run a weekly sales meeting that's about numbers and behavior, not feelings.

The 48-hour re-hash discipline. Every unsold opportunity gets a follow-up call inside 48 hours, owned by you or the original Advisor. You build the Day 1 / Day 3 / Day 7 / Day 14 / Day 30 / Day 60 sequence and you make the Day 14 manager rescue call yourself.

The in-home process. Every call gets a real comfort survey, a real engineering analysis, a real load calculation, and our 3-to-6 option ladder with Standard and Member pricing side-by-side. No shortcuts, no eyeballed proposals. You make sure it happens on every visit.

The ride-along schedule. Every Advisor on the team gets ridden with on a recurring cadence. You're in the field with them, not just looking at a dashboard.

Recruiting and retention. You're hunting for the next Comfort Advisor before you need one. You own the bench.

The handoff to install. Clean scope, photos, install level, no surprises for the install crews. Your sold jobs install profitably or your number takes the hit.

Coaching by the Wahl playbook. Sales calls, follow-up, system design, value presentation, objection handling, negotiating, closing — all aligned to our PRAXIS-grounded process and Excellence.

The GM track

This role is built with a path to General Manager. The expectation is honest: prove you can run replacement sales like a business — revenue, margin, people, accountability — and over time you take on plumbing sales, install operations, full P&L, and the day-to-day leadership of the company. We're modeling our growth after Hiller in Nashville. The next leader is sitting in this chair if they earn it.

What we need from you

Experience

• 5+ years in residential home-services sales, ideally HVAC replacement
• Proven, verifiable track record of hitting and exceeding revenue targets
• Real experience leading or coaching a sales team — not just personal production
• Comfort survey, load calc, and engineered proposal experience
• Familiar with ServiceTitan (or equivalent), flat-rate pricing, and option-based selling

Sales chops

• You close. You don't talk about closing.
• You read a homeowner in the first ten minutes and you know which RRRR path you're on (Repair / Rebuild / Refresh / Replace)
• You can isolate the real objection: video, solution, company, investment, or spouse — and address it
• You don't run one-leggers and you don't take junk appointments

Leadership

• Direct, warm, accountable. You coach hard and you back your people.
• You can hire, fire, and develop without flinching
• You own the number. The whole number.

The basics

• Valid driver's license and insurable on company's policy
• Background check and drug screen
• High school diploma or equivalent; associate or bachelor's preferred
• Strong written and verbal communication
• Competent in ServiceTitan, Outlook, Excel, basic reporting

What we offer

• Competitive base + commission structure, margin-protected, with monthly and quarterly accelerators (specifics discussed in the interview)
• Full benefits: health, dental, vision, 401(k)
• Company vehicle or vehicle allowance
• An 87,000 sq ft facility with a full HVAC + plumbing training center, gym, basketball court, sauna, ice bath, and locker rooms
• A clear path to General Manager for the right person
• A team that's been doing this in Pittsburgh since 1980 and isn't slowing down

Who we are

We have been protecting Pittsburgh homes since 1980. We're family-owned, S-Corp, and growing fast. We run on Excellence: Professional Excellence, Empathy First, Rapid Responsiveness, Done Today, Operational Awareness. We treat every job like it's the biggest job of the year. If that sounds like how you already operate, we should talk.

To apply

Send a resume and a short note — three to five sentences — telling us the toughest sales month you've ever turned around, and how you did it.

Pay: $120,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person