Residential Leasing Consultant - Entry Level

Company Description

Renting out a property—whether you’re a real-estate investor or a traditional homeowner—can be a headache. From screening residents and handling evictions to addressing late-night maintenance calls, the challenges are significant. Often, homeowners outsource this work to property management companies. Unfortunately, these companies do not always treat the property with the same level of attention as the owner.

In 2019, a group of real-estate investors in Chattanooga decided they’d had enough of unreliable property management services. Determined to create a better solution, they founded Doorby to manage their own properties. Since then, its grown into Chattanooga’s largest single-family home property manager, overseeing 1,300 units.

At Doorby, we’re not slowing down. Our vision includes acquiring other property management firms, leveraging technology, and streamlining operations. If you thrive in a dynamic, startup environment and want to shape the future of property management, Doorby is the place for you.

Let’s build something extraordinary together.

Role Description

Doorby has between 30-90 units available for rent each month. Potential residents find these listings online and then schedule a tour through an automated system. Thirty minutes before their tour, they receive a text with the code for the front-door lockbox containing the key. Once they’ve finished the tour, they place the key back in the lockbox, complete a survey, and apply. This automation eliminates the need for Doorby teammates to be physically present for property tours. This lead generation process produces a monthly average of 1900 tour requests, 660 tours, and 135 applications.

Along with the other members of the leasing team, the Leasing Consultant shares ownership over the pipeline of tours, feedback surveys, applications, approved applicants, lease executions, deposit collections, and scheduled move ins. Filling vacant units as quickly as possible while also being responsive to prospective residents requires a mixture of customer service, sales, and project management!

Are you attempting to enter the real-estate industry for the first time? If so, no prior experience is required. This position is an entry point into the company where the position learns real-estate rental basics – how to market and advertise available properties, understanding lease agreements, screening residents (credit checks, background checks, and rental history verification), customer service skills, fair housing laws, and housing market trends. During this time, the role also learns our technology and process.

As Doorby grows, we prefer to promote from within. Exceptional teammates already know our systems, have working relationships with the team, and demonstrate strong character. They have an opportunity to be promoted and continue to develop their skills.

This position is salaried.

Key Responsibilities

● Provide clear, fast, and professional communication with prospective residents, answering questions and assisting in the leasing process.

● Own a pipeline of applications, lease executions, deposit collections, and scheduled move ins.

● Review and process residents applications in compliance with federal Fair Housing regulations and state non-discrimination laws.

● Perform due diligence on applicants, including criminal background checks, credit evaluations, and rental history verification.

● Collaborate with property managers to track days on market and strategize leasing improvements.

● Utilize technology-driven tools to track leads, applications, manage workflows, and maintain accurate records.

● Work as part of a tight-knit, high-achieving team to meet leasing goals and enhance operational efficiency.

Qualifications and Skills

● Ability to use appropriate discretion and sound judgment to ensure adherence to Federal Fair Housing regulations and federal and state non-discrimination laws

● Analytical skills and attention to detail

● Tech-savvy

● Excellent problem-solving skills and a proactive approach to assisting prospects.

● Ability to work independently while contributing to a collaborative team environment.

● High school diploma required; Associate or Bachelor’s degree preferred.

Work Schedule

● Monday through Friday 9:00 AM – 5:00 PM

Pay: $50,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person