Residential Maintenance Supervisor (no on call requirement)

About the Role

Northpoint Asset Management is seeking a highly organized, proactive Maintenance Supervisor to oversee maintenance operations across our SFR portfolio in the Cleveland, OH area. This role is a unique hybrid, blending high-level hands-on field work with remote administrative leadership.

You will be the primary point of contact for maintenance quality and efficiency—spending approximately 30 hours per week in the field performing expert-level repairs and inspections, while using the remainder of your time to manage vendors, approve quotes, and lead the maintenance strategy for your region. This is a salaried position that offers significant autonomy and a performance-based bonus structure.

What You’ll Do

Advanced Maintenance & Field Leadership

• Perform expert-level residential maintenance across SFR homes, including HVAC, plumbing, electrical, and general carpentry.
• Lead the "unit turn" process, conducting inspections, creating punch lists, and executing repairs to ensure homes are rent-ready.
• Diagnose complex mechanical or structural issues quickly and complete high-priority work orders with total independence.
• Handle HVAC troubleshooting, plumbing repairs (leaks, clogs, water heaters), and seasonal maintenance.
• Ensure all field work—whether performed by you or a vendor—meets Northpoint’s safety and quality standards.

Operations & Vendor Management

• Work remotely for ~10–20 hours per week managing the maintenance workflow, troubleshooting issues via phone/email, and approving vendor quotes.
• Coordinate and oversee third-party contractors to ensure timelines and cost-efficiency are met.
• Act as the technical liaison between residents, clients, and internal property management teams.
• Maintain meticulous documentation, including work order notes, "before and after" photos, and material tracking.

Strategic Support

• Manage the regional maintenance risk; as direct reports increase, your administrative and oversight responsibilities will scale accordingly.
• Provide remote "on-call" support by assisting with emergency dispatch and troubleshooting (currently no in-person on-call requirement).

What You’ll Need

• Strong background in residential maintenance (SFR or Multifamily) with experience supervising technicians or contractors.
• Reliable vehicle, smartphone, computer, and a standard set of light tools for residential maintenance (required).
• Ability to work independently while remaining highly accountable for regional performance and billable hours.
• Excellent verbal and written skills for professional interaction with high-level clients and residents.
• Valid driver’s license and a clean driving record.

Preferred Certifications & Credentials

• EPA 608 Certification (Type II or Universal strongly preferred).
• HVAC Certification or Trade School completion.
• Plumbing License or documented expert-level residential experience.
• CPO Certification is a plus.

Why You’ll Love Working With Us

• Guaranteed base pay with a 20% annual bonus potential.
• Currently no in-person on-call requirement and a flexible blend of field and home-office work.
• The freedom to run your region like a business, backed by the support of a national leadership team.
• Opportunity to scale your team and make a visible impact on property performance.
• Offsets travel costs for all approved work-related transit.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off (PTO)

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• scattered-site/single-family-rental: 1 year (Preferred)

License/Certification:

• HVAC Certification (Preferred)
• EPA Certification (Required)

Location:

• Cleveland, OH (Preferred)

Work Location: On the road