Residential Supervisor for Adolescent Program

Join Our Team as a Residential Supervisor!

Mission Prep and AMFM Healthcare are looking for passionate and dedicated individuals to lead our exceptional teams and help make a meaningful difference in the lives of adolescents facing mental health challenges. If you're someone who thrives in a leadership role, is committed to providing compassionate care, and is eager to be part of a mission-driven organization, we want to hear from you!

Location: Waterford, Virginia

Must be willing and able to cover call outs if they occur.

About the Role:

As a Residential Supervisor, you will play a critical role in overseeing a dynamic team and ensuring the well-being of both our clients and staff. You will be responsible for:

• Leading and supporting our Community Coordinators, including providing training, managing schedules, conducting performance evaluations, resolving staff issues, and ensuring staff are delivering the highest level of care.

• Ensuring smooth day-to-day operations of our program, including client care, house operations, and adherence to policies and procedures.

• Being the primary point of contact for families, ensuring they feel informed, supported, and confident in the care their loved ones are receiving.

About Us:

At Mission Prep, we believe in the power of second chances. We specialize in supporting adolescents and their families as they navigate the complexities of mental health. Our approach is centered around treating the whole family, creating a safe, supportive environment, and offering sustainable change for the future.

With a mix of evidence-based therapeutic techniques and innovative interventions, we provide an experience that builds lasting resilience and growth. From board-certified psychiatric care to a welcoming, home-like environment, everything we do is rooted in compassion and purpose.

What We’re Looking For:

To thrive in this role, we’re looking for someone who:

• Has relevant experience working with adolescents in mental health (see qualifications below).

• Loves working with a team and is excited to help others grow and develop.

• Has a passion for making a difference and is committed to supporting both clients and staff.

• Is a strong communicator, with the ability to connect with families, clients, and staff in a professional and empathetic manner.

Other Requirements:

• Must be 21 years or older.

• Must successfully complete background checks (including ADP Selective Screening Services).

• A Bachelor’s degree in Human Services, Psychology, Sociology, or a related field OR a High School Diploma/GED with 2+ years of experience in a direct care or human services position.

• Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.

What You’ll Do:

As a Residential Supervisor, your responsibilities will include:

• Ensure the safety and wellbeing of all clients and staff members by providing appropriate supervision of staff while creating a safe environment for both clients and staff while respecting client and visitor rights.
• Stay up to date with all program guidelines, policies, and procedures and ensure this information is disseminated to all staff.
• Hold staff accountable for performance levels, provide feedback to staff, issue disciplinary actions if necessary, complete performance reviews, and recommend staff for pay increases and promotions.
• Ensure that all staff are properly trained and meet company standards of excellence. Responsible for adequately training all New Hires to work efficiently and safely in all facilities while ensuring that all clients are medication compliant and that staff are following all appropriate and applicable medication self-administration protocols.
• Notify appropriate facilities team members of any improvements or safety issues related to a house.
• Encourage staff development and engagement through team building activities which promotes collaboration amongst other members of the team and the organization
• Build a positive rapport with all clients and staff. Communicate with management any concerns from clients and or staff.
• Perform various tasks in the house including but not limited to:
  • Help facilitate weekend activities
  • Facilitate or delegate tasks of acquiring client requests or needs
  • Assist with new client intakes when needed
  • Provide retraining or refresher courses to staff
  • Safely transport clients to and/or from approved destinations when needed
  • Report to any house or shift as requested by leadership
  • Respond in a timely manner to address questions, concerns, or issues related to leadership, staff, or clients
  • Use communication platforms such as Gchat and email for staff, and VisibleHand tracking systems for clients.

• Assess situations appropriately and/or utilize de-escalate processes should the need arise.

• Support Organizational initiatives and meet key performance indicators such as overtime, unplanned discharges, staff retention, etc

• To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why You’ll Love Working with Us:

At Mission Prep, we value our team members and are committed to your personal and professional growth. As a full-time employee, you’ll enjoy a comprehensive benefits package designed with your well-being in mind, including:

• Medical, Dental, and Vision plans through Anthem or Kaiser.

• FSA/HSA accounts for additional financial flexibility.

• 100% employer-paid Life/AD&D insurance through Anthem.

• 401(k) with employer match to help you plan for the future.

• Generous paid time off (PTO), Self-Care Day, and a Floating Holiday to keep you balanced.

• Educational Assistance Reimbursement Program to support your growth.

• Employee Assistance Program for added support.

• Health and Wellness Membership to help you stay healthy and energized.

Make a Difference. Grow with Us.

If you're ready to take on a leadership role where your work will directly impact the lives of youth and their families, we encourage you to apply today. At Mission Prep, we’re more than just a treatment center – we’re a team dedicated to making lasting change and empowering those we serve.

Mission Prep is an equal opportunity employer, and we are proud to foster an inclusive and supportive environment for all.