Resiption

A Spa Receptionist job involves being the first point of contact, greeting guests, managing appointments via phone/email, handling payments, selling retail products, and maintaining a clean reception area, ensuring a smooth, welcoming client experience from start to finish while supporting spa staff and operations with admin duties like client records and inventory. Key Responsibilities:

• Client Interaction:
• Warmly greet and welcome guests, offering beverages and directions.
• Answer phones, respond to emails, and handle inquiries about services, pricing, and availability.
• Process transactions (cash, credit cards) and issue receipts.
• Address client complaints and resolve issues promptly.
• Scheduling & Administration:
• Accurately book, confirm, change, and cancel appointments.
• Manage client records, updating contact and billing details.
• Coordinate with therapists to ensure smooth service flow.
• Handle opening/closing procedures and administrative tasks.
• Spa Operations:
• Maintain a clean, organized, and welcoming reception area.
• Provide information and tours of facilities, promoting services, packages, and retail products (upselling).
• Assist with inventory checks and stock levels for retail and supplies.
• Support other staff and follow safety/sanitation policies.

Key Skills:

• Excellent communication & customer service.
• Strong organizational & multitasking abilities.
• Professionalism & a welcoming demeanor.
• Knowledge of spa services and products.
• Basic computer & administrative skills.

نوع الوظيفة: دوام كامل

الراتب المدفوع: ﷼٠٫٠٠ لكل شهر