Resolution Services Coordinator

Position Title: Resolutions Services Coordinator

Company Description: NAMI San DiegoImperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental health conditions.

Primary Responsibilities/Function:

The Resolutions Services Coordinator oversees the Ryan White Program contracts and will work closely with partnering off-site Case Managers, ensuring compliance with all contractual and eligibility requirements. This role primarily manages a monthly rental subsidy program working to verify client eligibility, maintain accurate documentation, and ensure information remains current. This position will also assist in the reviewing and approving process for financials assistance requests in accordance with contract guidelines, monitors client expenditures and service utilization, and tracks funding limits using Excel and other reporting tools. In collaboration with the Program Manager, this position ensures billing, data entry, and reporting are accurate, timely and compliant with Ryan White standards while providing ongoing guidance and support to internal and external team members.

Duties and Responsibilities:

• Process and approve service requests by verifying client eligibility, obtaining necessary follow-up information, and completing required documentation.
• Monitor and track client expenses within the Ryan White programs to ensure compliance with funding limits and program guidelines.
• Maintain prompt, clear and effective communication with case managers across partnering locations.
• Process client applications for housing subsidy program in coordination with case managers.
• Review documentation for completeness and accuracy, including verification of property ownership and alignment with rent documentation.
• Provide program referrals and engage in care coordination.
• Track and monitor step-down plans to promote long-term housing stabilization for clients.
• Review internal databases and spreadsheets to confirm eligibility, prior assistance, and compliance with program limitations.
• Maintain accurate and timely data entry in internal systems and the HCC database.
• Monitor monthly budget allocations to ensure program spending remains within approved limits; notify case managers when funding is low.
• Prepare and submit check requests in accordance with established daily deadlines.
• Conduct periodic trainings for case managers and participate in any other required meetings.
• Prepare reports and provide requested information to the Program Manager or Director.
• Assists with internal and external program audits.
• Provide support to other areas of NAMI SD/IC as needed.

Accountability: Reports to Resolution Services Director and Resolution Services Manager

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Operate office equipment and computers with ease.

Minimum Requirements:

• High school diploma or equivalent required.
• Degree in behavioral health, social services, business, or accounting is preferred; equivalent professional experience will also be considered
• Reliable and consistent transportation.
• Able to communicate effectively, verbally and in writing.
• Proficiency with computer software (Microsoft Office: Outlook, Word, Excel) and web navigation.
• Demonstrated ability to maintain confidentiality.
• Values continuous learning and a company culture that appreciates diversity in the workplace.
• Prior experience in determining eligibility for housing assistance programs such as housing opportunity vouchers, partial rental subsidies, rapid rehousing services, housing navigation
• Reliable and consistent attendance.
• Lived experience in being unhoused or having a serious mental illness (SMI) or substance use disorder (SUD) is preferred.