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Resource Analyst

For over 40 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

We are currently seeking a Resource Analyst works closely with all Operations functions to identify field resources to address organizational needs for Integration, Maintenance, Staffing & Backfill. The Resource Analyst is responsible for dispatching the necessary team members to client locations to service installations, troubleshooting or other professional services in the Yorktel portfolio both nationally and internationally. Additionally, the Resource Analyst will identify and assist in onboarding potential new partners.

Roles & Responsibilities:

This position regularly communicates with both Project Management / Coordination team members, as well as Field Installation team members, and Sales Engineering in order to ensure the proper resources are available and coordinated.
Ensure all required documentation has been made available for Field Installation team members, including but not limited to Project Proposals, System Drawings, POC information, Project Acceptance documentation, and others as needed.
Support the Project Management team with follow up efforts for Field Installation team members, both Yorktel and Subcontracted, to ensure the prompt return of all required documentation (Site Surveys, Acceptance Forms).
Support Design Engineering team with follow up efforts for Field Installation team members, both Yorktel and Subcontracted, to ensure the prompt return of all required documentation (Redline drawings, installation notes, site pictures, site surveys).
Maintain an accurate scheduled forecast of all Field Installation events using approved platform.
Communicate scheduling event additions or changes with effected Field Team members.
Assist in locating new YorkForce partners, also tracking strengths and weaknesses of each individual partner for future reference.
Negotiate with all potential YorkForce partners to ensure Yorktel is receiving a fair rate for work provided.
Attend planning meetings and active involvement in large rollout projects.
Responsible for knowledge of and adherence to all internal York Telecom policies and procedures
All other duties assigned.
Experience with Yorktel business management systems to be used for scheduling of resources.
Ability to create SOP documentation around procedures specific to the position, to be used as training material for others entering the role.
Ability to work with database entry and scheduling systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Leadership & Supervisory Responsibilities:

None

Skills & Abilities:

Ability to work with others in a high demand and fast-paced environment
Must be organized and able to communicate effectively
Be able to manage multiple projects
Ability to work independently. Must also be able to participate and work in a team environment
Familiarity with the functionality of the Internet
Ability to solve problems

Education & Experience:

1-3 years of experience in a customer service area
AA Degree or equivalent experience in computer science is desirable
Microsoft Office Suite proficiency
Bi-Lingual is desirable

Additional Requirements:

Limited domestic travel requiring multi-night stays within and at times outside the local work area
Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract
Ability to lift and carry objects up to 25 lbs.
Frequent sitting, standing, and walking
Limited weekend and/or night work may be required. Hours of normal coverage are between 8:00 AM and 6:00 PM (East Coast Time). Some flexibility is expected.
Must be able to pass suitability requirements for various customers
Must be willing to complete background checks and drug tests as required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

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