Restaurant District Manager

Who we are:

Gen Korean BBQ is the leader in the All-You-Can-Eat Korean BBQ restaurant category. We are a nationwide chain in rapid growth mode that continues to build our market share in new marketplaces. If you are looking for a fast-paced, innovative and welcoming workplace, then a career with Gen is the right place for you.

About the role:

The District Manager role is a “roll up your sleeves” leader in a lean, fast-paced environment developing high-performance teams, through training and development. The DM’s main focus is to ensure that we are 100% focused on the guest experience. This role will oversee the management and development of several locations including recruiting and onboarding of team members, team and store development, and deployment of our strategic plan. In this highly dynamic and visible role, reporting directly to the President of Operations, you will be a leader, sales driver, trainer, and provide a high level of guest satisfaction. You will need to be an independent self-starter while connecting key initiatives directly to the actual operations of the business.

A District Manager is responsible for aligning the operational strategy with the organizational goals and vision. They collaborate with senior management, department heads, and external partners to identify the training needs and priorities of the workforce. They also manage the PNL including labor, cost of goods, R&M, and all aspects of restaurant profitability. A District Manager oversees the development, implementation, and assessment of training programs, courses, and materials. They ensure that the training content is relevant, engaging, and effective. They also monitor and report on the impact and outcomes of the training initiatives. All to drive operations, elevate the guest experience, grow sales, and profitability.

Key responsibilities

• Develop and lead a fully integrated operations team with innovative leadership, effective restaurant management, and the ability to prioritize the guest experience.
• Analyze, design, develop, implement, and evaluate our training and development programs and instructional content focused on customer service, leadership, and operational excellence.
• Assess and re-shape curriculum and tools for operations programs as needed and implement controls to ensure content accuracy.
• Execute innovative operations best practices measured by key business results, member retention, and talent development.
• Develop and report on key learning metrics to demonstrate learning effectiveness.
• Conduct regular assessments to identify training needs and gaps within the company, and update training programs accordingly.
• Monitor and evaluate the effectiveness of profitability through the use of reports, working with the operations team and accounting. Making improvements as necessary.
• Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content as needed, facilitating and/or conducting training sessions/workshops, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
• Develop and create people development plans to ensure that your team is consistently up to speed on the latest tools and information to make them successful.
• Track, monitor and adheres to strict food safety and sanitation policies.
• Knows how to identify and develop talent by looking at existing staff and recruiting talent from outside of the company.
• Systems driven: knows how to follow and implement systems to better company performance.

Requirements and Education:

• BA/BS degree in business, communication, or related field preferred; 5 plus years Restaurant Management and Training experience required; multi-unit/state restaurant experience desired; and a record of success in leading, managing, coaching and developing high performance teams is a plus.
• Clear and succinct communication in a variety of settings and styles and have the ability to convey information to others so that messages are understood, and outcomes delivered.
• High level of proficiency with both Google and Microsoft Office, and Project Management software.
• Travel between Los Angeles county and Orange County required

License/Certifications

• A current driver’s license is required, as travel is involved.
• Current ServSafe certification preferred.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Restaurant: 3 years (Preferred)

Work Location: In person