restaurant floor manager

Position Title: Restaurant Floor Manager
Location: Mall of Oman, Muscat
Salary: OMR 450 / month
Nationality: Omani only

Position Overview

We are looking for a motivated and customer-focused Omani Floor Manager to lead the front-of-house operations of a modern bakery café located in Mall of Oman. The ideal candidate will combine strong leadership skills with a warm, service-driven approach to ensure every guest enjoys an exceptional café experience.

Key Responsibilities

Guest Experience & Service

• Maintain a welcoming and professional atmosphere throughout the café.
• Ensure service standards are consistently upheld across all guest interactions.
• Handle guest feedback and complaints promptly and courteously.

Team Leadership

• Supervise, train, and motivate the service team to deliver smooth and efficient operations.
• Plan and manage staff schedules in line with business needs.
• Conduct daily briefings to align the team on priorities, specials, and performance goals.

Operations & Coordination

• Oversee opening and closing procedures, ensuring readiness before trading hours.
• Coordinate with the kitchen, cashier, and barista teams for seamless order flow.
• Maintain hygiene, cleanliness, and display standards in compliance with mall and brand requirements.
• Monitor stock levels for service materials and communicate needs to the store manager or procurement.

Sales & Reporting

• Support management in achieving daily and monthly sales targets.
• Promote upselling and guest loyalty initiatives.
• Prepare daily reports covering sales, team performance, and operational highlights.

Qualifications & Skills

• Omani nationality (mandatory).
• Minimum 2–3 years of experience in a café, bakery, or casual dining restaurant (mall experience preferred).
• Strong communication and interpersonal skills.
• Confident using POS systems and managing basic reporting.
• Presentable, organized, and able to lead a young, energetic team.
• Passionate about food, hospitality, and customer satisfaction.

Employment Type: Full-time
Schedule: Based on mall operating hours (including weekends and public holidays).

Job Type: Full-time

Pay: RO450.000 per month

Application Question(s):

• MUST BE OMANI NATIONALITY

Expected Start Date: 12/11/2025