Restaurant Floor Manager

Operational Management

• Supervise daily floor activities to guarantee efficient service and smooth guest flow.
• Monitor table rotation, staff deployment, and service timing.
• Ensure compliance with company standards, hygiene, and safety policies.
• Coordinate with kitchen and bar to manage order accuracy and service speed.
• Handle complaints and resolve guest concerns in a professional manner.

Staff Leadership & Training

• Supervise and support service team members (waiters, hosts, bar staff, runners).
• Conduct on-the-job coaching and service training to maintain high performance.
• Assist in interview, onboarding, and assessment of new hires.
• Monitor staff discipline, grooming, and professional conduct.
• Evaluate staff performance and provide improvement feedback.

Customer Experience

• Maintain strong guest relations to secure satisfaction and repeat business.
• Promote company values, standards, and hospitality culture.
• Host VIP guests and ensure seamless service.

Financial & Sales Performance

• Monitor floor sales, upselling effectiveness, table turnover, and overall revenue.
• Track daily expenses, petty cash, and consumption when required.
• Support management in achieving monthly financial targets.

Reporting & Administration

• Record daily floor reports (attendance, performance, incidents, complaints).
• Communicate operational needs to HR, management, or chefs when necessary.
• Ensure opening/closing procedures are performed correctly.

Qualifications (Overqualified / Senior Profile)

• 5+ years of experience in a supervisory or managerial role in hospitality.
• Proven ability to manage large teams in high-volume environments.
• Strong knowledge of service standards, customer relations, and conflict management.
• Excellent communication and leadership skills.
• Ability to multitask and remain calm under pressure.
• Professional appearance and high workplace ethics.

Core Competencies

• Team Leadership & Delegation
• Customer Service Excellence
• Conflict Resolution & Problem-Solving
• Operational Planning
• Time Management
• Attention to Detail
• Multilingual Communication

Job Type: Full-time

Pay: AED5,000.00 - AED5,500.00 per month