Restaurant General Manager

Summary

The Restaurant General Manager is accountable for the overall success of their restaurant, from leading the team and building culture to ensuring operational excellence, profitability, and exceptional customer service. This is not a doing role, but a leadership role. Success is achieved by leading through your team—training, delegating, and verifying to ensure standards are met.

Areas of Accountability

You are directly responsible for the success and adherence to standards in the following key areas. Whether through your own efforts or by effectively leading your team, your ultimate responsibility is to ensure these areas consistently meet established benchmarks.

People & Team Development

This area focuses on your ability to be a servant leader who builds up a strong, cohesive team. Your mentorship and active engagement directly shape the culture and performance of your entire restaurant.

• Leadership & Team Development: You will lead, motivate, and develop a high-performing team. This includes hiring, training, and onboarding new employees, conducting performance reviews, and identifying future leaders within the team. You will meet with your leadership team weekly.
• Employee Engagement: You will ensure daily and weekly communication is clear and consistent through pre-shift meetings and weekly digests in Sling. You will actively work to connect with your team, recognize their contributions, and provide individual support.
• Safety & Compliance: You will be a living example of company policies and will ensure all new hire paperwork, safety regulations, and labor laws are followed without exception.

Administration & Accountability

This area of accountability focuses on your ability to manage the administrative side of the business with impeccable organization and transparency. Your proactive approach ensures all operational and financial data is accurate and up-to-date.

• Administration: You will create schedules that hit labor targets two weeks in advance, manage the attendance tracker, check time punches daily, and keep the Projections and Facilities spreadsheets up-to-date. You will also manage monthly inventory, reconcile invoices, and ensure all licenses are current.
• Accountability: You will fill out the Traction Scorecard monthly, meet all deadlines, and come prepared to weekly GM calls and meetings with up-to-date information.

Operational Excellence

This area is about ensuring the seamless day-to-day operation of the restaurant. You are responsible for all front-of-house and back-of-house processes, from service delivery to cleanliness and guest satisfaction.

• Guest Service: You are responsible for maintaining a minimum 4.5-star rating on all review platforms. You will respond quickly to feedback, resolve guest complaints, and work to build strong relationships with regular guests.
• Inventory & Product: You will manage inventory to minimize waste, perform monthly counts, and follow a strict FIFO (First-In, First-Out) system. You will ensure a clutter-free and well-maintained environment.
• Food Quality & Safety: You will uphold the highest standards of food quality and safety by ensuring proper portion control, tasting, and compliance with all food safety regulations.

Financial Performance

This is a critical area of accountability. You are ultimately responsible for the profitability of your unit by actively managing costs and driving revenue growth.

• Profit Goals: You are responsible for achieving a minimum 15-20% profit each month. This is achieved by controlling labor (max 30%), cost of goods (max 30%), and other expenses (max 20%).
• Sales & Revenue Growth: You will develop and implement strategies to increase sales, including events, promotions, and community outreach. You will work to achieve a 5-10% sales increase year over year.
• Cost Control: You will monitor and analyze sales and costs daily to identify areas for improvement and implement cost-saving measures.

Performance Expectations

• Servant Leadership & Mentorship: You are expected to be a "multiplier" who builds up and empowers your team, rather than doing for them.
• Strategic Oversight: You will take a high-level view of your business, identify opportunities, and delegate effectively.
• Proactive Problem Solving: You will anticipate challenges and ask for help before a crisis occurs.
• Prioritizing Your Time: You will manage your workload to avoid working more than 50 hours per week, ensuring you can dedicate time to your personal life.
• Drive Profitability: You will consistently hit your monthly profit targets through strategic management of all controllable costs.
• Elevate the Guest Experience: You will conduct high-impact checks and coach your team to maintain impeccable service and quality standards.
• Be a Reliable Partner: You will maintain an accurate calendar, attend meetings, and be available to support your team during peak needs or emergencies.

Impeccable Organization: You are responsible for maintaining all administrative documents and project trackers in real-time, ensuring transparency and preparedness.