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Restaurant Host - Mastro's Steakhouse
Overview:
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
The Host is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork and professionalism. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
- Maintains a professional image.
- Maintains professional working relationships.
- Maintains proper phone etiquette.
- Gift card transactions
- Reservations management- OpenTable
- Performs reservations call-backs.
- Maintains host/hostess area/foyer clean/free of clutter.
- Enthusiastically engages guests upon arrival.
- Manages waiting guests.
- Designates table assignments.
- Escorts guest to assigned table.
- Notifies manager of unhappy guests.
- Inspects restrooms for cleanliness and maintains cleanliness standards.
- Bids farewell to departing guests.
- Performs assigned sidework duties.
- Assists mangers as directed.
- Fluent in English
- Ability to use OpenTable system.
- Able to write orders and guests’ names
- Stands/walks during 6-8 hour shift
- Able to hear guest order and requests amidst loud, background noise.
- May be required to assist service staff during peak periods.
- Able to manage unsatisfactory guest experience.
- Able to use POS system effectively
#LT
Posted Salary Range: USD $16.00 - USD $16.00 /Hr. Benefits:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
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