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Restaurant Host - Mastro's Steakhouse
The Host is to create the finest experiences for our guest, provide exceptional service and create a connection with our guests with warmth, energy, teamwork and professionalism. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Maintains a professional image.- Maintains professional working relationships.
- Maintains proper phone etiquette.
- Gift card transactions
- Reservations management- OpenTable
- Performs reservations call-backs.
- Maintains host/hostess area/foyer clean/free of clutter.
- Enthusiastically engages guests upon arrival.
- Manages waiting guests.
- Designates table assignments.
- Escorts guest to assigned table.
- Notifies manager of unhappy guests.
- Inspects restrooms for cleanliness and maintains cleanliness standards.
- Bids farewell to departing guests.
- Performs assigned sidework duties.
- Assists mangers as directed.
Fluent in English- Ability to use OpenTable system.
- Able to write orders and guests’ names
- Stands/walks during 6-8 hour shift
- Able to hear guest order and requests amidst loud, background noise.
- May be required to assist service staff during peak periods.
- Able to manage unsatisfactory guest experience.
- Able to use POS system effectively
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