Restaurant Hostess

Job Title: Hostess

Department: Front of House / Customer Service

Reports To: Restaurant Manager / Supervisor

Job Summary:

The Hostess is responsible for creating a warm and welcoming atmosphere for all guests. She manages reservations, seating arrangements, and ensures smooth guest flow within the restaurant while providing excellent customer service.

Key Responsibilities:

• Greet guests warmly and escort them to their tables in a professional manner.
• Manage reservations, walk-ins, and waiting lists efficiently.
• Provide accurate waiting time estimates and ensure guest comfort while waiting.
• Maintain a clean, organized, and presentable reception/hostess area at all times.
• Communicate with the service and kitchen teams regarding table status, reservations, and guest preferences.
• Present menus, introduce daily specials, and assist guests with any initial inquiries.
• Handle guest complaints or concerns politely and promptly, escalating to the Manager if needed.
• Monitor dining areas to ensure tables are properly set and ready for new guests.
• Maintain up-to-date knowledge of the restaurant’s offerings, promotions, and events.
• Ensure that guests’ needs are anticipated and met to guarantee satisfaction.
• Follow company grooming standards, uniform policy, and hygiene procedures.

Qualifications & Skills:

• Proven experience as a hostess or in a customer-facing role (preferably in hospitality or F&B).
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong multitasking and organizational skills.
• Ability to work in a fast-paced environment.
• Basic computer knowledge (POS system, reservation software).
• Fluent in English (Arabic and other languages are an advantage).

Education & Experience:

• High school diploma or equivalent.
• Minimum 1 year of experience in a similar position in a restaurant, hotel, or hospitality setting preferred.

Work Conditions:

• Flexible to work shifts, weekends, and holidays as per business needs.
• Standing for long periods and interacting with guests continuously.

Job Type: Full-time