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Restaurant Hostess

Job Summary

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

Key Roles & Responsibilities

  • Provide a Warm and Friendly Welcome, Leading Guests and Seating Them at Their Table
  • Take Telephone Bookings and Maintain a Clear and Organized Reservations Book
  • Assist in The Set-Up of Tables and Displays
  • Maintain and Update Guest Database
  • To Ensure Full Knowledge and Understanding of Lqa and Hotel Standards and To Implement Them in All Interactions
  • Be Attentive to Guests and Resolve Their Complaints Where Possible, Reporting All Incidents to Supervisor/assistant Manager/manager
  • To Undertake Service Training Lead by The Outlet Dt/ Supervisor/assistant Manager/manager to Ensure Full Capability in Understanding and Executing Service Standards
  • To Make/maintain All Food/beverage Labels for Daily Rotations of The Buffet and Working Closely with The Culinary Team to Update Changes, Including Last Minute Requests, for The Buffet
  • To Ensure that All Reports Related to The Outlet Are Well Maintained and Completed as Per Schedule and In a Timely Manner
  • To Support the Service Team During Times of Need/crunch in Service in The Following Areas, but Not Limited To: Section Holding, Coffee Station, Back Area and Mis en Place Etc.
  • Maintain Cleanliness of Hostess Station and Surrounding Areas, as Well as Of All Menus
  • Maintain Good Working Relationship with Own Colleagues, and All Other Departments
  • Correct Preparation of All Necessary Operational Material in The Back Office
  • Learn Safety, Sanitation and Hygiene Policies
  • Present Check to Guests and Perform Cashiering Function if Needed
  • Effectively Control Guest Flow in The Restaurant Ensuring Maximum Turnover
  • Assist in Carrying out Quarterly, Bi-Yearly, Yearly Inventory of Operating Equipment
  • Train Waitstaff and Bus Staff in Hostess Standards
  • Ensure the Restaurant Is Ready to Receive Guests Prior to Opening and That Both Wait Staff and Tables Are Ready in Line with Opening Standards
  • Carry out Any Other Duties as And when Assigned by The Management of The Hotel
  • Assist Other Food & Beverage Outlets in Their Operations Within Peak Times when Needed

Qualifications

Personal Attributes

  • Excellent Reading, Writing and Oral Proficiency in English
  • Well-Presented and Professionally Groomed at All Times
  • Strong Interpersonal Skills and Able to Establish a Good Rapport with Guests
  • Possess Full Knowledge of Restaurant’s Seating/table Plan
  • Computer Knowledge (microsoft Excel, Word, Power Point)
  • Eagerness to Learn and Share Knowledge with The Team

Qualifications

  • Secondary Education

Experience

  • 1 Year Hotel Experience in F&b or Other Related Industries with Transferable Skills
  • Previous public contact and/or cashiering experience

  • Company: Accor Hotels
  • Employment Type: Full Time
  • Education Level: Matriculation/O-Level
  • Experience: 1 Year
  • Gender: Mixed
  • Job Type: Hospitality, Hotel

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