Restaurant Manager

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

We are seeking a highly skilled and culturally aware Restaurant Manager to lead the operations of our restaurant in Bahrain. The ideal candidate will have a strong background in the food industry, with proven experience in managing restaurant operations, particularly within QSR (Quick Service Restaurant) environments. A passion for food, deep knowledge of Bahraini and Khaleeji food culture, and strong leadership qualities are essential for success in this role.

Main Responsibilities

• Oversee the day-to-day operations of the cafe, including but not limited to exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe, and employee management
• Ensure that the cafe operates in a timely manner that meets our quality standards
• Resourcefully solve any issues that arise and seize control of any problematic situation
• Hire, manage, and train staff, while establishing a working schedule, and assessing staff’s performance
• Maintain accurate and updated records of daily, weekly, and monthly revenues and expenses
• Must be able to clearly communicate tasks to team members
• Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed
• Proven ability to manage and maintain the restaurant’s Profit & Loss (P&L) statement, ensuring financial targets are met through effective cost control, revenue optimization, and operational efficiency
• Develop customer retention and acquisition strategies
• Obtain customer feedback to make informed business decisions and meet their needs.
• Maintain a positive and professional approach with customers while presenting Calo’s culture and values

• Comply with and enforce sanitation regulations and safety standards
• Maintain a positive and professional approach with coworkers

Ideal Candidate

Qualifications

• Bahraini national preferred.
• Minimum 8 years of experience in restaurant management, ideally within QSR or full-service restaurant settings.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).

Knowledge and competency

• Strong knowledge of Bahraini and Khaleeji food culture.
• Proven expertise in restaurant operations, financial management, and cost control.
• Strong skills in team leadership, staff training, and performance management.
• Excellent customer service orientation with problem-solving ability.
• Ability to work effectively in a fast-paced, dynamic environment while maintaining high standards

Personality

• Passionate about food and committed to delivering outstanding guest experiences.
• Culturally aware and able to represent Bahraini and Khaleeji traditions with pride.
• Strong interpersonal and communication skills with a collaborative approach.
• Results-driven with an entrepreneurial mindset.
• Resilient, adaptable, and proactive in finding solutions.

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