Restaurant Manager

Restaurant Manager

Job Description and Requirements

Responsibilities :

• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant's image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols to maintain future restaurant operations.

Requirements and Skills

• Proven customer service experience as a manager.
• Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Strong leadership, motivational, and people skills.
• Acute financial management skills.
• Problem-solving skills.
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.