Restaurant Manager

• · Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• · Represent the outlet in daily F&B meetings and other operational meetings as required.
• · Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• · Prepare staff schedules based on forecasts, business levels, and special events.
• · Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• · Ensure all team members comply with InterContinental grooming and service standards.
• · Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• · Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• · Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• · Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
• · Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• · Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• · Maintain updated records of regular and VIP guest preferences to enhance personalized service.
• · Promote upselling initiatives to maximize revenue and achieve sales targets.
• · Support and organize outlet promotions and marketing activities to drive business.

•· Monitor competitor outlets and provide market feedback reports.

• · Ensure compliance with licensing laws and regulations related to alcohol service.
• · Maintain accurate department records, booking procedures, and table plans.
• · Delegate responsibilities effectively to ensure smooth operations during all service periods.
• · Foster a positive work environment that promotes team morale, motivation, and efficiency.
• · Maintain confidentiality of business and guest information.
• · Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.
• · Perform any other duties as assigned by senior management.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.