Restaurant Server Assistant (Busser) - The Ben Hotel, Autograph Collection

Job Title: Restaurant Attendant / Busser
Department: Food & Beverage
Location: The Ben West Palm, Autograph Collection – West Palm Beach, FL
Reports To: Restaurant Manager
Status: Full-Time / Part-Time

Why us?

Working at Proper Grit is where confidence meets allure. It’s a room with energy, intention, and just enough edge to keep things interesting. The standards are high, the atmosphere is polished, and the work is meant for people who know how to read a room, own their presence, and deliver hospitality with style. If you’re drawn to places that feel effortlessly cool, quietly magnetic, and rooted in excellence, Proper Grit is where you belong.

If you thrive in a polished room, appreciate elevated standards, and bring intention, edge, and control behind the bar, Proper Grit may be your place.

Job Overview

POSITION FOCUS

To act as an assistant to the server, by capably handling all guest needs while working as a cohesive team within the entire Urban Farmer Front of the House Staff.

SERVICE CULTURE FOCUS

To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

Responsibilities

ESSENTIAL DUTIES/RESPONSIBILITIES

Responsible for the timely delivery of food and beverages, ensuring that plate and drink presentations along with food quality are of the highest standard possible.

Clear and reset tables in accordance with established standards in order to seat new customers as quickly as possible. Remove full tubs from bus stations to dishwashing area for cleaning, and maintain a clean, well-stocked and orderly bus station at all times in order to improve efficiency and productivity.

Maintain complete knowledge of all liquor brands, wines, beers, and non-alcoholic selections, glassware, and garnishes in the restaurant.

Retain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.

Retrieve cleaned dishes, glassware and utensils from the dish room and distribute to each service station in order to keep a ready supply available for restaurant use.

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

Respond appropriately to guest requests. Be empowered to deliver what the guest needs in a timely fashion and with impeccable communication to the server.

Knowledge of P.O.S. and manual systems.

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.

Comply with all departmental policies and service procedures.

Assist other employees and departments to contribute to the best overall performance of the department and the hotel.

SUPERVISORY DUTIES

None

Qualifications

JOB QUALIFICATIONS

Strategic Skills

Proficiency in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy and Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal and Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of the audience. Positively accepts and provides feedback.

Knowledge/Skills

Must have basic knowledge of restaurant operations.

Abilities

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.

Lifting, pushing, pulling and carrying up to 50 lbs. to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. Continuous standing -during preparation, during service hours or during expediting. Must have vision ability to see minute objects at arm’s length, to read meters and controls.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Material/Equipment Used

Standard restaurant equipment including but not limited to coffee machines, ice machines, toasters, and beverage dispensers. Broom, mop, vacuum and carpet shampooer. Continual exposure to hazardous chemicals used for cleaning.

Environment

Physically strenuous -continual standing, walking, bending, and lifting in indoor environment. Intermittent exposure to extreme heat (dish room & kitchen) and cold (coolers & freezers).

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Benefits

• Eligible to participate in property tip program
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have any schedule restrictions?

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• West Palm Beach, FL 33401 (Required)

Work Location: In person