Restaurant staff Training Manager

Restaurant Staff Training Manager

Location: seff
Job Type: Full-time
Department: Operations / Human Resources
Job Summary:

The Restaurant Staff Training Manager is responsible for developing, implementing, and overseeing all training programs for front-of-house (FOH) and back-of-house (BOH) staff. This role ensures that all team members are properly trained in company policies, customer service, food safety, and operational procedures. The Training Manager works closely with management to identify training needs and deliver programs that enhance employee performance, guest satisfaction, and overall restaurant efficiency.

Key Responsibilities:

• Develop, coordinate, and deliver onboarding programs for new hires.
• Conduct ongoing training for existing staff, including refresher courses, skills development, and leadership training.
• Create and update training manuals, SOPs (Standard Operating Procedures), and materials.
• Monitor employee performance during training periods and provide feedback to managers.
• Evaluate the effectiveness of training programs and make necessary adjustments.
• Ensure compliance with food safety, health regulations, and labor laws through training.
• Foster a positive learning environment and company culture.
• Provide coaching and mentoring to employees and supervisors.
• Collaborate with restaurant managers to identify training gaps and performance issues.
• Organize cross-training initiatives to increase team flexibility and efficiency.
• Stay current with industry trends and best practices in hospitality training.

Qualifications:

• Proven experience as a trainer, supervisor, or manager in the restaurant or hospitality industry.
• Excellent communication, leadership, and organizational skills.
• Strong understanding of customer service, restaurant operations, and food safety standards.
• Ability to design engaging training content and present it effectively.
• Hands-on knowledge of both FOH and BOH roles.
• Proficiency in using digital tools for training delivery (e.g., LMS, video tutorials, scheduling software).
• Certification in food safety and hygiene (preferred).
• Bilingual (preferred depending on region).

Working Conditions:

• Must be willing to travel between locations (if part of a multi-unit operation).
• Availability to work evenings, weekends, or holidays as needed.
• On-site presence required during peak hours or training periods.

Salary & Benefits:

• Competitive salary based on experience
• Performance bonuses or incentives
• Health and wellness benefits
• Paid time off
• Opportunities for career advancement

Job Type: Full-time

Pay: BD250.000 - BD350.000 per month