Restaurant supervisor

Job Title: Restaurant Supervisor
Department: Operations
Reports To: Restaurant Manager / Operations Manager

Job Objective

Supervise the daily operations of the restaurant to ensure high-quality service delivery, achieve sales targets, and comply with approved quality and safety standards.

Duties and Responsibilities1. Operational Supervision

• Monitor daily workflow within the restaurant.
• Ensure the dining area and kitchen are fully prepared before opening.
• Assign tasks to staff according to the work plan.
• Handle operational issues promptly.

2. Customer Service

• Ensure professional service is provided to guests.
• Handle customer complaints and resolve them immediately.
• Monitor customer satisfaction levels.

3. Team Management

• Supervise attendance, punctuality, and discipline.
• Train new employees on restaurant policies and procedures.
• Evaluate staff performance and submit reports to management.
• Motivate the team to achieve sales targets.

4. Sales and Cash Handling

• Monitor daily sales and ensure targets are met.
• Ensure accuracy of cashier operations and daily closing.
• Review daily financial reports.

5. Quality and Safety

• Ensure compliance with hygiene and food safety standards.
• Monitor product validity and proper storage.
• Adhere to regulatory authority requirements.

6. Inventory Management

• Monitor stock levels and raise purchase requests.
• Conduct periodic and surprise inventory counts.

Experience Required

• Minimum of 3 years of experience in the restaurant industry, including at least 1 year in a supervisory role.

Required Skills

• Strong leadership and management skills.
• Ability to solve problems quickly.
• Excellent communication skills.
• Ability to work under pressure.
• Knowledge of POS systems.
• Ability to manage a multicultural team.

Job Type: Full-time

Pay: ﷼2,500.00 - ﷼3,000.00 per month