Restaurant Supervisor (Casual Dining)

Role Overview

The Restaurant Supervisor is responsible for supervising daily restaurant floor operations, supporting the management team, ensuring excellent customer service, and maintaining food quality, hygiene, and service standards in a casual dining environment.

Key Responsibilities

Operations Supervision

• Supervise daily restaurant operations and service flow
• Ensure adherence to company SOPs, food safety, hygiene, and quality standards
• Monitor staff punctuality, grooming, and discipline

Team Coordination

• Guide, train, and motivate service staff
• Prepare duty rosters and assist with shift management
• Act as shift-in-charge when required

Customer Service

• Ensure high levels of guest satisfaction
• Handle customer complaints and resolve issues professionally
• Maintain restaurant cleanliness and ambiance

Inventory & Reporting

• Assist in monitoring inventory, stock usage, and wastage
• Support management with daily reports and operational feedback

Candidate Requirements

• Previous experience as a Restaurant Supervisor / Senior Captain in Casual Dining
• Good knowledge of restaurant service standards and operations
• Strong communication, leadership, and customer-handling skills
• Ability to work in a fast-paced environment

Benefits

• Working Days: 6 days per week
• Weekly Off: 1 day
• Annual Leave: 2 months leave once every 2 years

Air Ticket Policy

• Joining Ticket: Provided by the company at the time of joining
• Return Ticket: One-way return ticket provided after completion of 2 years for annual leave, as per company policy

Additional Benefits

• Food allowance provided
• Medical coverage provided by the company with reimbursement as per company policy
• Accommodation provided by the company
• Transportation provided by the company

Job Type: Full-time

Pay: RO150.000 - RO250.000 per month