Retail Account Manager - Omni Channel

Location: Dubai

Type: Full-Time

Overview:

We are seeking a dynamic and commercially driven Retail Account Manager (Omni-Channel) to oversee and grow our relationships with leading retailers across the GCC. The successful candidate will be responsible for maximising sell-through and visibility of our home and gifting product ranges in both physical retail stores and online platforms .

This role requires a blend of sales strategy, category management, and retail execution expertise—working closely with buying teams, merchandising departments, and e-commerce partners to ensure strong market presence and sustained growth.

• Manage day-to-day relationships with major retail and e-commerce partners across the GCC.
• Develop and implement account growth plans to drive sales, visibility, and profitability.
• Monitor sell-through performance , stock levels, and replenishment cycles, ensuring optimal inventory management.
• Negotiate promotional plans, seasonal campaigns, and product placements with retail partners.
• Collaborate with marketing and supply chain teams to execute omni-channel launches and activations .
• Analyse sales data and market trends to identify opportunities for new listings or category expansion.
• Conduct regular store visits and online audits to ensure brand compliance and merchandising standards.
• Prepare and present monthly performance reports and forecasts for senior management.
• Support new market entries, product launches, and regional retail initiatives.

• 3–6 years’ experience in retail account management, ideally within home décor, gifting, stationery, FMCG, or lifestyle categories .
• Proven track record managing key accounts across multiple retail formats (hypermarkets, department stores, e-commerce).
• Strong understanding of omni-channel retail operations , pricing, and promotional levers.
• Excellent negotiation, communication, and relationship-building skills .
• Analytical mindset with proficiency in Excel and retail data platforms.
• Self-driven, highly organised, and commercially astute.
• Fluency in English required