Retail and Operations Executive

MISSION

A strategic role within the Commercial function, in continuous collaboration with key stakeholders including Boutique, Retail, CRM, Customer Service and Logistics, the Retail Excellence & Operations Executive supports the Maison’s retail performance and operational execution across Saudi Arabia.

Key responsibilities include ensuring the seamless execution of both boutique and office-based operations, driving impeccable compliance, performance monitoring, and execution of strategic retail initiatives. Based in the Riyadh office with regular presence in the boutique, you play a critical role in aligning sales performance, operational excellence, retail strategies and administrative processes, while supporting the sustainable growth of the business and delivering an exceptional client experience.

Key Responsibilities

OPERATIONS

• Boutique Operations & Compliance.
• Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
• Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
• Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
• Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
• Lead operational and compliance onboarding for all new joiners.
• Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional and HQ customer service teams.
  
  

Supply Chain

• Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
• Monitor shipment tracking, customs clearance (e.g. Cities Green Light) , and reception timelines to avoid unforeseen delays.
• Monitor and process e-commerce and phone sales orders.
  
  

RETAIL

• Performance Analysis & Reporting.
• Gather and consolidate business performance data and generate holistic business recaps.
• Monitor boutique KPIs (e.g., traffic, conversion, average price, NPS) and provide regular reporting, analysis, and actionable insights to improve performance.
• Track and update the individual performance analysis (Client Advisor KPI’s, productivity…).
• Analyse business trends and performance and make data-driven suggestions/recommendations to develop strategies to achieve short term and long-term performance goals.
  
  

Retail Excellence Projects

• Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools (Airtable), Product presentation, Boutique environment..), from conception phase to roll-out.
• Assist in the execution of initiatives aimed at elevating service quality, team performance, and retail standards.
• Identify and share local and global best practices to enhance operations and service across current and future boutiques.
  
  

Required Candidate Profile

• 3+ years in retail operations, retail excellence or boutique coordination.
• Proactive and solution oriented, with a hands-on approach to operations and problem-solving.
• Strong communication skills and ability to collaborate effectively across different functions.
• Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude.
• Strong analytic mindset with the ability to interpret data and performance metrics to drive action plans.
• Comfortable creating and navigating reporting dashboards and retail KPIs.
• Showing flexibility and ability to adapt/multitasking.
• Proficient in Microsoft office (Excel and Power Point).
• Familiarity with retail systems such as SAP and Gemini.
• Fluent in English, Arabic is a plus.