RETAIL AND OPERATIONS EXECUTIVE

KEY RESPONSIBILITIES

OPERATIONS

• Boutique Operations & Compliance.
• Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
• Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
• Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
• Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
• Lead operational and compliance onboarding for all new joiners.
• Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional, and HQ customer service teams.

Supply Chain

• Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
• Monitor shipment tracking, customs clearance (Cities Green Light), and reception timelines to avoid delays.
• Monitor and process e-commerce and phone sales orders.

RETAIL

• Performance Analysis & Reporting.
• Gather and consolidate business performance data and generate holistic business recaps.
• Monitor boutique KPIs (traffic, conversion, average price, NPS) and provide regular reporting, analysis, and insights to improve performance.
• Track and update individual performance analysis (Client Advisor KPIs, productivity).
• Analyze business trends and performance, making data-driven suggestions/recommendations to achieve short and long-term goals.

Retail Excellence Projects

• Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools such as Airtable, Product presentation, Boutique environment), from conception to roll-out.
• Support initiatives to elevate service quality, team performance, and retail standards.
• Share local and global best practices to enhance operations and service across boutiques.

REQUIRED CANDIDATE PROFILE

• 3+ years in retail operations, retail excellence, or boutique coordination.
• Proactive, solution-oriented, with a hands-on approach to operations and problem-solving.
• Strong communication skills and effective cross-functional collaboration.
• Team player with a proactive, results-driven attitude.
• Strong analytical skills to interpret data and performance metrics for action plans.
• Proficient in creating and navigating reporting dashboards and retail KPIs.
• Flexible, adaptable, and capable of multitasking.
• Proficient in Microsoft Office (Excel and PowerPoint).
• Familiar with retail systems such as SAP and Gemini.
• Fluent in English; Arabic is a plus.